At Kairaft Solution (Opc) Private Limited, we are committed to ensuring your satisfaction with every purchase. Due to the handcrafted nature of our products, we handle returns and refunds carefully to protect both our customers and our artisans.

1. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect items received.
  • All return requests must be made within 7 days of delivery.
  • Customized or personalized items are non-returnable, unless the product is defective or damaged during transit.

2. How to Request a Return

To initiate a return:

  1. Contact us via email at [Insert Email] or phone at [Insert Phone Number] within 7 days of receiving the product.
  2. Provide your order number, details of the product, and reason for the return.
  3. Our customer support team will guide you through the return process.

3. Return Process

  • Products must be returned in their original condition and packaging.
  • Customers are responsible for shipping the item back, unless the return is due to our error (damaged or incorrect product).
  • We recommend using a trackable shipping method to ensure the safe return of items.

4. Refunds

  • Once the returned item is received and inspected, we will process your refund within 7–10 business days.
  • Refunds will be issued using the same payment method used during purchase.
  • Original shipping charges are non-refundable, except when the return is due to our error.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately.
  • Provide photographs of the damage or defect to help us verify the issue.
  • We will either replace the item or issue a full refund, including shipping costs.

6. Cancellations

  • Orders can be canceled before dispatch. Once the product has been shipped, cancellations are not accepted.
  • Refunds for canceled orders will be processed within 7 business days.